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Terms of Sale & Returns

Last updated: 30 September 2026. These terms apply to all purchases at story-time-merch.pages.dev, operated by Rafael Heusser, Grabenstrasse 10, 9220 Bischofszell, Switzerland.

1. Products and prices

All products are printed on demand. Prices are shown in US dollars (USD) and are final. Shipping costs are shown at checkout. Sales tax, where applicable, is handled at checkout.

2. Ordering and payment

Your order is confirmed when payment has been completed. Payment is processed securely by Stripe. We never see or store your card details.

3. Shipping

We currently ship within the United States only. Production takes 2-5 business days and delivery usually 5-10 business days after production. Delivery times are estimates. You receive a tracking link by email once your parcel ships.

4. Returns and refunds

Because every item is made to order, we cannot accept returns for wrong size choice or change of mind. If your item arrives damaged, defective, misprinted or is not what you ordered, email us within 30 days of delivery with your order details and a photo. We will replace the item or refund you in full.

5. Cancellations

Orders can only be cancelled before production starts. Email us as soon as possible.

6. Liability

Our liability is limited to the purchase price of the affected order to the extent permitted by law.

7. Governing law

Swiss law applies, without affecting mandatory consumer protection rights in your country of residence.

8. Contact

rafaelheusser@gmx.ch